If you are experiencing problems with your system but still have internet access, we can offer a remote diagnostic service. With this facility we can examine your computer and may be able to fix the problem without having to come on-site. Even if a visit is necessary, by highlighting the issues before we come, the problem can be resolved more swiftly once we arrive. The end result is that your support costs are reduced.

This system is fully secure as each session access is self contained, and can be fully monitored on screen and terminated by you when the session is completed.

Remember that time when your new computer seemed to run like a dream? Applications started instantly, boxes opened in a flash, and your system booted in seconds. Over time however, you might find yourself getting increasingly frustrated, as everything seems to  be operating in slow motion, especially when you need to get something done in a hurry.

The fact is that over time your system fills up with programs, files, system monitoring applications and updates, which even when uninstalled can leave traces of themselves behind. This can result in your system resources being diverted needlessly, leaving less to be shared between the processes that actually need them. The build up of this redundant, fragmented and conflicting data along with the hampered resources is reflected in the increased time it takes for your system to complete it's tasks.

Fortunately these issues are reversible. By using a selection of diagnostic software tools we can identify and eliminate the the problem areas, helping to reorganise and prioritise resources where they are needed.

The results mean you can get more done in less time, and that system you thought you would have to replace because it was so slow can have a new lease of life.

Although in the housekeeping article above we explain the benefits of keeping your system's data organised, it may be that you still require extra speed for your day to day tasks.

We can diagnose the weak areas of your system and suggest upgrade options that could extend the life of your computer at a fraction of the cost compared to a complete replacement. By matching your system report to our extensive database, we can ensure all replacement components are a suitable match and will function correctly.

A common and unavoidable cause of system failure is dust. Because of differences in air pressure between the inside and outside of a computer, dust gets drawn in like iron filings to a magnet. Over time the dust builds up and can slow down or even stop fans within a system. These fans are essential to regulate the heat generated by the components and any disruption to how they operate can cause the components to overheat and fail.

Power supply units (PSU) take electricity in from the mains supply and feed it into the computer components at the voltage they require. Over time the regulators in the units can start to fail and cause system crashes or even damage the components. Identifying a problematic psu early and replacing it, can prove very cost effective.

Capacitors are widely used in computer components, especially motherboards. Unstable computers can often be tracked down to faulty capacitors that have started to bulge or leak. The end result is that the system will eventually fail completely. Early diagnosis can be rectified before stability problems and costly damage to other components occur.